I'M NEW AT THIS
To begin your shopping experience at likeigloo.com, we would recommend you to register an account with us.
The registration is easy and takes less than 5 minutes. Having an account will allow you to order without having to fill in your details every time you shop with us, then you will be able to use our shopping cart and purchase an item directly off from the shelf! On top of that, you can also track the status of your order and history, and receive first-hand news of our exclusive discounts and special offers!
At likeigloo.com, we hope to provide our customers with a great online shopping experience. We hope that our FAQ section can provide answers to problems that surface time to time. We are here to provide assistance round the clock, 24/7, if you're unable to find the solution here. Just simply contact us HERE*
//Can I sign in to purchase using my Facebook account
//What if I forgot my password
Click on ‘Forgot your Password’ under My Account found at the top of this page and key in the email address you used to register your account. A new password will be sent to your email address.
SHIPPING & HANDLING
//I am from Malaysia, what are the shipping rates
At no charge! We offer Free Delivery of orders to customers located within Malaysia including Sabah & Sarawak. All parcels will be shipped out using the most suitable carrier - Pos Laju, that will come with a tracking number and a signature will be required upon receipt. However, customers are responsible for any additional charges on returned packages.
//When can I receive my parcel
We do our best to ensure that all local orders are shipped out immediately once payment has been verified.
Most of the parcels will be shipped out on the next working day, and usually takes 1 - 3 working days to arrive including Saturdays, except every first Saturday of the month. You can also check your estimated delivery time at your order before checking out.
Please take note that we do not make deliveries on Saturday, Sunday and Public Holidays.
//I am locating out of Malaysia, what are the International shipping rates
For International delivery, we charge all orders at a FLAT shipping rate depending on your location and shipping methods. We do not calculate by weight/item.
The International Shipping Rates details can be found *HERE*
//Will I be charged for customs fees
Shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination. Unfortunately, we have no control over that.
Any charges incurred are the responsibility of the recipient of the parcel. For more information regarding your country's custom policies, please contact your respective customs office.
Please note that all orders are subject to review and checks by customs authorities upon arrival to the country of delivery.
//Can I track my order
Yes! In fact, an email notification will be sent to you once your order has been processed and shipped, together with a tracking number. You can also track the status of your order at Your Account page area at our website.
SHOPPING & PAYMENT
//Do you have a store
Yes! Please feel free to dropby to our pop-up store at Bazarro.KL 6-1 Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur. Cash & Credit card accepted and they operates daily 12 - 9pm
//Are your clothes ready stock
Most of our clothes are ready stock unless stated otherwise.
//How do I make an order
//I made an order using the shopping cart, how would I know it has gone through?
An auto email notification "Order Received" will be sent to you once we received your order. If you have completed the payment of the order, another email notification "Payment Received" will be sent to your mailbox as well. Please check your spam folder in case it might landed in there. If you do not hear from us, meaning your order is not successful and you may have to re-order again. If you face any difficulties during purchase, please contact us HERE
//How much is the shipping fee
In likeigloo.com, we offer Free Delivery via Pos Laju for every orders made within Malaysia including Sabah and Sarawak.
//Do you have a size guide
We currently provide mostly free-sized apparel. Under each Product Description, we will provide the measurements of each piece.
//What happens when an irem is out of stock
When that happens, an "Out of Stock" status will be shown on the product page, which means you are unable to purchase an item when the stock is unavailable. However, please come back time-to-time to check as sometimes additional pieces are made available again due to back-out-orders. Therefore, a "Stock Available" or "Back in Stock" status will be shown if any items are available again.
//What is a backorder/preorder item
A "Backorder" or "Pre-order" is when an item is temporarily unavailable but will be re-stocked in a few days/weeks/months. You can still place your order for a backorder item and pay accordingly to secure the order. We will deliver your order once the item is back in stock again.
//Can I reserve an irem into my shopping cart
Unfortunately, placing an item in your shopping cart does not ensure that you will be able to purchase it at a later time. If your item is out of stock at time of check out, you will be notified and the item will be removed from your shopping bag.
//I have saved an item into my shopping cart, does that mean it is reserved
Unfortunately, saving an item into your shopping cart is only for your own reference so that you could come back to view/shop anytime. An item will be only reserved if you have already made an official order through the website. It does not reserve an item by saving it, which means other customers will be able to purchase it as well.
//What currency are your prices based
All prices shown on our site are based on MALAYSIA RINGGIT (MYR) and all other currencies stated are based on estimated exchange rates which are updated weekly.
You can change to view prices at a currency of your choice on the top right of this page. You will be able to see your prices clearly at every step of CHECK OUT process, and a final confirmation is required of you before submitting an order.
//I have a discount coupon
Discount codes can be entered during the checkout process. The new total cost will be reflected before you confirm the order. However, please ensure the codes must be entered before you click CONFIRM ORDER at checkout; we cannot apply it to your order thereafter.
Do note the following:-
Only ONE Discount coupon can be used at a time
Discount coupons are not valid during promotional periods and cannot be used in conjunction with other promotions
//What are the payment methods do you accept
We are currently using " Ipay88" as our Internet payment gateway - a secured online merchant owned by Mobile88 (an MSC Status Company since 2006).
We accept all major local banks(refer bank logos below) for payment transactions, including Credit Card (Visa/Master) with 0% interest.
Debit Card fund transfer is accepted as well via the FPX (Financial Process Exchange), a payment channel that allows you to make payment via online real-time through your current or savings account. All you need is an Internet banking account with any of FPX participating banks, which are: Bank Islam, CIMB Clicks, Hong Leong Bank, Maybank2u, Public Bank & RHB Bank. It is simple, convenient and secure.
We also accept Paypal for payment transactions, as well as Cash Deposit via the ATM Machine if customer don't have an Internet Banking account or Credit Card.
//Are there any hidden charge using credit card for payment
No. All transaction charges are fully absorbed by us to ensure a pleasant shopping experience. For international shoppers, note that the actual price charged will be subjected to the exchange rate applied by your credit or debit card company.
//Are there any extra charges using Paypal for payment
No. All transaction charges by PayPal are fully borne by us. However as for first time user, Paypal will be charging your credit card 1USD for first time registration fee which can be refund to your account once you receive your statement.
//Can I purchase using my credit card without having an actual Paypal account
Yes, you can, as long as you have a valid credit card.
//I do not have any Internet banking account nor credit card, can i still make an order
Yes, you can. We also accept Offline Payment (Direct Bank-in /Cash Deposit via ATM Machines or Bank Counter).
Please select "Direct Bank-In" when you reached to a payment section of your order, our Bank details will be shown on-screen before you check out.
Kindly ensure that you have written down our details as it will be shown on-screen ONE TIME only.
//I have made payment from the ATM machine/Bank counter, how do I inform you
Please snap a picture or scan a copy of your banking slip after making payment (Colour & Full Page only)
And then, upload the copy of the banking slip into My Account page area on our website
(Go to My Account > Order History > your order > Upload attachment *jpeg file only*)
Once your order is processed & ready to be shipped, an email notification will be sent to you.
To be safe, you can also email the scanned copy to our email as a 2nd step, together with the details of the transaction. Please email us at firstname.lastname@example.org
//What if I did not upload the banking slip
Processing of your order will NOT take place until banking slip is uploaded into your account.
Kindly note that Like Igloo reserve the right not to proceed with the order in the event that the payment is unable to justify. Hence, we strongly advise you to inform us within 24 hours upon payment done.
Your order will be automatically cancelled if we fail to receive your payment within 24 hours after you had placed your order.
//How long will you hold my order
All Offline Payment orders have to be done within 24 hours upon checkout. We will not hold your order for more than 24 hours from the time you checkout. All orders will be automatically cancelled if we fail to receive payment within 24 hours.
//I made payment from a different bank to your bank account (offline payment only)
Kindly take note that Interbank Transfer requires an approximately 1-3 working days to be credited into our accounts. Payment verification will only take place after the transaction is successful.
//Will I receive a confirmation after payment made
Yes. An email confirmation will be sent to you once your order is processed in regarding of any terms of payment made.
//Can I check the status of my order
You can always check the status of your order from Your Account on our website.
//I have made payment, can I amend my order
As we ship out our orders almost immediately, often we are unable to amend an order once it has been paid, confirmed and shipped; this includes changing the size/colour of an item, removing an item and changing the delivery address.
//I did not receive any email for my purchase
Check your spam folder of your email as it could have landed in there. If it is not in your inbox/spam folder, you might have given us an invalid email which is why we are unable to contact you. Please write to us HERE , stating with your order details.